1. Order Processing Time

• Standard Processing: Orders are typically processed within 1-3 business days.
• Custom or Special Orders: Please allow additional processing time for items like custom bed linens or made-to-order products.

2. Shipping Costs

• Domestic Shipping: Shipping rates vary based on the order weight, size, and destination. The exact shipping cost will be calculated at checkout.
• International Shipping: We offer international shipping to select countries. Rates will be calculated at checkout, and any customs fees or import duties are the buyer’s responsibility.

3. Estimated Delivery Times

• Domestic Deliveries: Typically, orders are delivered within 3-7 business days after shipping.
• International Deliveries: International delivery times may vary based on the destination, typically ranging from 7-14 business days.
• Note: Delivery times are estimated and not guaranteed, as delays may occur due to unforeseen circumstances or carrier issues.

4. Tracking Information

• Once your order has shipped, you will receive an email with the tracking number and a link to track your package.
• You can also log into your account on our website to view your order status and tracking information.

5. Shipping Restrictions

• Certain items, such as oversized or heavy items (e.g., duvet inserts, mattress protectors), may have specific shipping restrictions. These will be indicated on the product page if applicable.

6. Damaged or Missing Items

• If your order arrives damaged or an item is missing, please contact our customer service team within 5 days of receiving your order.
• For damaged items, we may request photos for quality assurance purposes and to facilitate a quick replacement.